Cancellation Policy

Order-cancellation requests are handled as quickly as possible, but cancellation is not guaranteed after an order is submitted.

Requesting cancellation

Email support@vokela.shop immediately with the subject line Order Cancellation Request and include your order number and the email address used at checkout. Requests are reviewed during customer service hours.

Before shipment

If fulfillment has not started and cancellation is possible, we will cancel the order and issue a refund to the original payment method. A payment authorization may remain visible temporarily until released by the payment provider or financial institution.

After fulfillment begins

An order cannot be canceled once it has shipped or reached a stage where it cannot reasonably be stopped. After delivery, you may request a return under the Refund Policy if the item is eligible.

Changes to an order

We cannot guarantee changes to products, quantities, payment methods, or delivery addresses after checkout. If a requested change cannot be completed, the original order may continue or may be canceled when possible so that a new order can be placed.

Seller cancellation

We may cancel an order because of unavailable inventory, payment failure, suspected fraud, pricing or listing errors, shipping restrictions, or other legitimate operational reasons. Any captured payment for a canceled item will be refunded to the original payment method.