Frequently Asked Questions

The answers below summarize common store rules. If there is a conflict, the applicable full policy controls.

Where do you ship

We ship to street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, international destinations, or freight forwarders.

How much is shipping

Standard shipping is free within our service area.

When will my order arrive

Orders normally require 1 to 2 business days for processing, followed by an estimated 3 to 7 business days in transit.

How can I track my order

A shipping confirmation with tracking information will be sent when available. Tracking may take time to update after the label is created.

Can I cancel or change an order

Email support@vokela.shop as soon as possible. We will try to help, but an order cannot be changed or canceled after fulfillment has progressed too far.

What is the return period

Eligible items may be returned within 30 days after delivery, subject to the Refund Policy and prior authorization.

Do you offer exchanges

We do not process direct exchanges. Return the eligible item and place a new order for the desired product.

What if my order arrives damaged

Keep all packaging and contact customer service promptly with the order number and clear photos of the item, carton, shipping label, and damage.

Which payment methods are accepted

Available payment methods are displayed at checkout and may include major credit or debit cards and accelerated payment options supported by Shopify Payments or another approved provider.