Shipping policy

This policy explains where we ship, how long orders generally take, and what to do if a shipment is delayed, lost, or damaged.

Delivery area

We ship only to valid street addresses in the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO, FPO, or DPO addresses, military bases, P.O. boxes, international destinations, or freight-forwarding addresses.

Processing time

Orders are normally processed within 1 to 2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the daily processing cutoff, on weekends, or on holidays begin processing on the next business day.

Transit time

Estimated standard transit time is 3 to 7 business days after the order ships. The total estimated time from order placement to delivery is generally 4 to 9 business days. Delivery estimates may be affected by severe weather, carrier disruptions, address issues, peak demand, or other circumstances outside our reasonable control.

Shipping cost and carriers

Standard shipping is free for eligible orders delivered within our service area. We may use UPS, FedEx, USPS, or another suitable carrier depending on the item and destination. Carrier selection is made during fulfillment and cannot always be requested.

Tracking

When tracking is available, a shipping confirmation will be sent to the email address provided at checkout. Tracking can take time to update after a label is created. Split shipments may have separate tracking numbers and delivery dates.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee a change after fulfillment begins. Additional costs caused by an incorrect, incomplete, or undeliverable address may be charged where permitted by law.

Delays and inability to ship

If we cannot ship within the promised time, we will provide notice and, when required, ask whether you agree to a delay or prefer cancellation and a refund. We will not substitute a materially different product without consent.

Delivered but not received

Check the delivery location, household members, neighbors, and carrier tracking details. If the package still cannot be located, email support@vokela.shop promptly with the order number. We will review the shipment and carrier information. A carrier investigation or written statement may be required before a replacement or refund decision.

Damage in transit

Keep the product, shipping carton, packaging materials, and label. Contact us promptly with photos so we can determine the appropriate remedy. Do not discard a damaged item until instructed.