Refund policy

We want customers to understand the return process before placing an order. This policy applies to purchases made through vokela.shop.

Return window

You may request a return within 30 days after the order is delivered. To qualify, the item must be unused, unworn, and in the same condition in which it was received, with all original components, manuals, accessories, and packaging. A receipt or other proof of purchase is required.

Starting a return

Before sending an item back, email support@vokela.shop with your order number, the item you wish to return, and the reason for the request. If the return is approved, we will provide return instructions. Items sent without prior authorization may not be accepted.

Return address

3035 W. Wisconsin Ave, Appleton, WI 54914, United States

Do not send a return until customer service has confirmed the return instructions. The customer is responsible for using a trackable shipping method and retaining the shipping receipt.

Return shipping costs

If an item is defective, damaged on arrival, or materially different from what was ordered, Fleet Farm will provide an appropriate remedy and cover reasonable authorized return shipping costs. For returns based on preference, fit, compatibility, or a change of mind, the customer is responsible for return shipping costs. Original shipping charges, if any, are not refundable unless required by law or the return results from our error.

Damaged incorrect or missing items

Inspect your order promptly after delivery. Contact support@vokela.shop as soon as possible if an item arrives damaged, if you receive the wrong item, or if part of the order is missing. Include the order number and clear photos of the product, packaging, shipping label, and damage when applicable so we can review the issue.

Nonreturnable items

Gift cards and downloadable or digital products.

Items marked final sale at the time of purchase.

Used, installed, altered, modified, abused, or incomplete products.

Hazardous materials, flammable liquids, gases, and other items that cannot legally or safely be returned through ordinary parcel service.

Personalized or custom-made items, unless defective or incorrect.

Any product-specific return restriction will be disclosed on the product page or during the return review. Your statutory rights are not limited by this policy.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on the payment provider and financial institution. If more than 15 business days have passed since approval, contact us.

Exchanges

We do not process direct exchanges. The fastest option is to return the eligible item and place a separate order for the desired product after the return is approved.